1. User’s Acknowledgment and Acceptance of Terms

Diamond Box Media provides the Site and various related digital media services—including digital audio drama sales, audio streaming, downloadable audio files, scripts, bonus materials, and member accounts (collectively, the “Services”)—to you, the User, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the “Terms of Use”).

By accessing, purchasing from, downloading, streaming, or otherwise using this Site, you agree to be bound by these Terms of Use. We expressly reserve the right to change these Terms of Use from time to time without prior notice to you. You acknowledge and agree that it is your responsibility to review this Site and these Terms of Use periodically to familiarize yourself with any modifications. Your continued use of the Site or purchased content following modifications constitutes your acknowledgment and acceptance of the updated Terms of Use.

As used in these Terms of Use, references to our “Affiliates” include our owners, subsidiaries, affiliated entities, officers, directors, suppliers, partners, sound designers, voice performers, composers, writers, sponsors, and advertisers involved in creating, producing, licensing, or delivering the Site, its audio dramas, or its content.

2. Description of Services & Digital Audio Products

Diamond Box Media operates an online storefront and digital media platform specializing in original audio dramas, audio plays, full-cast audio productions, downloadable audio files (e.g., MP3, FLAC, WAV), streaming audio content, digital companion materials (such as scripts, artwork, and liner notes), and user account services.

You are responsible for providing, at your own expense, all hardware, software, network equipment, and internet connectivity necessary to access the Site and stream or download purchased audio products.

We reserve the sole right to modify, update, or discontinue any aspect of the Site, including specific audio titles, series availability, or streaming features, at any time with or without notice. We will not be liable to you or any third party should we exercise such rights.

3. Digital Purchases, Licensing, and Usage Restrictions

A. Grant of License

Upon completing a purchase or redeeming an authorized redemption code for an audio drama or related digital content, Diamond Box Media grants you a limited, non-exclusive, non-transferable, revocable license to access, download, stream, and play the purchased audio drama solely for your personal, non-commercial, entertainment use on personal compatible devices.

B. Ownership

All purchases represent a license to access and listen to the audio drama content; you do not acquire ownership of the underlying audio files, scripts, musical compositions, sound designs, voice performances, artwork, or intellectual property.

C. Prohibited Uses

Except as expressly authorized in writing by Diamond Box Media, you agree that you shall NOT:

1. Re-sell, rent, lease, sublicense, distribute, broadcast, transmit, upload, or share any purchased audio content on public networks, torrent sites, cloud storage drives, file-sharing platforms, social media, or public podcast feeds.
2. Perform, air, or play the audio drama in public settings, commercial broadcasts, radio, television, live streams, or commercial venues.
3. Edit, alter, remix, sample, cut, isolate voice tracks, create derivative works from, or adapt the audio dramas, scripts, sound effects, or original musical scores.
4. Extract, transcribe, or reverse-engineer audio files, embedded metadata, or digital rights management (DRM) technologies.
5. Feed, input, train, fine-tune, or process any audio, voice tracks, scripts, artwork, or text from our productions into artificial intelligence (AI) models, voice cloning tools, text-to-speech generators, or machine learning algorithms.

4. Payment, Orders, and Refund Policy

A. Pricing and Payments

All prices listed on the Site are in GBP (£) unless otherwise specified and are inclusive of applicable taxes (such as VAT) based on your geographic location. Payment must be made in full at the time of purchase using our accepted payment methods.

B. Digital Delivery

Purchased audio content will be delivered digitally via immediate download links and/or streaming through your registered user account on the Site.

C. Refund Policy & Cancellation Rights

Due to the instant digital nature of downloadable and streamable audio content:

• Digital Sales Final: Once download of an audio file has commenced or streaming access has been initiated, all sales are final, non-refundable, and non-cancellable, as performance of the digital contract begins immediately upon purchase.
• Statutory Rights (UK/EU): If you are a consumer in the UK or EU, by completing a purchase and immediately accessing or downloading the audio drama, you acknowledge and agree that you waive your statutory 14-day right of withdrawal for digital content.
• Defective Content: If an audio file downloaded from our Site is corrupted, incomplete, or technically defective, please contact Customer Support. We will gladly supply a replacement download link or resolve the technical fault. Refunds for defective digital products are evaluated on a case-by-case basis.

5. User Conduct and Interactive Features

Your use of the Site—including customer reviews, discussion boards, comment sections, and support communications—is subject to all applicable laws. You agree not to upload, post, share, or distribute any content that:

1. Is unlawful, defamatory, abusive, threatening, harassing, obscene, fraudulent, or invasive of another’s privacy;
2. Discriminates against, degrades, or harasses individuals based on religion, gender, sexual orientation, race, ethnicity, age, or disability;
3. Infringes upon any trademark, copyright, trade secret, or proprietary right of any party;
4. Constitutes unsolicited commercial messages (“spam”), chain letters, or unauthorized advertising;
5. Contains computer viruses, malware, or code designed to disrupt or compromise Site functionality;
6. Impersonates any person or entity, including Diamond Box Media actors, writers, directors, crew, or staff.

We reserve the right (but assume no obligation) to monitor, edit, or remove user-generated content or terminate user accounts that violate these Terms of Use without prior notice.

6. Intellectual Property Information

Copyright © Diamond Box Media. All Rights Reserved.

All content appearing on or embedded within this Site—including but not limited to full-cast audio dramas, sound recordings, voice actor performances, original dramatic scripts, background music, sound effects, cover art, character designs, logos, text, graphics, and promotional materials—is the exclusive property of Diamond Box Media or its licensors and is protected by United Kingdom, international copyright, trademark, and proprietary rights laws.

The following are trade names, trademarks, service marks, and proprietary titles held under copyright/trademark of Diamond Box Media or its Affiliates:

• Diamond Box Media
• Associated audio drama series titles, show logos, character names, and original artwork
• Official domain names including diamondboxmedia.com and associated official social media handles (@diamondboxmedia)

You are granted no right or license to use any trademarks, service marks, logos, or commercial identifiers of Diamond Box Media without prior express written permission.

7. Copyright Infringement & Takedown Policy

We respect intellectual property rights. If you believe that any material on our Site infringes upon your copyright or trademark rights, please submit a written notification to our Designated Copyright Agent containing:

1. Sufficient detail identifying the copyrighted work claimed to have been infringed;
2. Identification of the material on our Site claimed to be infringing and information reasonably sufficient to locate it;
3. Your contact information (email address preferred);
4. A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
5. A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner;
6. Your physical or electronic signature.

Designated Agent for Claimed Infringement:
Email: [email protected]

8. Third-Party Sites and External Links

This Site may link you to other sites on the Internet, external audio players, podcast directories, or third-party payment gateways. These external sites and parties are not under our control, and you acknowledge that Diamond Box Media is not responsible for the accuracy, legal compliance, decency, or privacy practices of such external sites or third-party service providers. The inclusion of any link does not imply endorsement by us.

9. Disclaimer of Warranties

ALL SERVICES, AUDIO CONTENT, DOWNLOADS, AND MATERIALS ON THIS SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE MAKE NO WARRANTY THAT (A) THE AUDIO DRAMAS OR SERVICES WILL MEET YOUR REQUIREMENTS, (B) SITE ACCESS, STREAMING, OR FILE DOWNLOADS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR (C) ANY DEFECTS IN AUDIO QUALITY OR TECHNICAL ERRORS WILL BE CORRECTED. DOWNLOADING OR ACCESSING ANY DIGITAL CONTENT THROUGH THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK.

10. Limitation of Liability

IN NO EVENT SHALL DIAMOND BOX MEDIA, ITS AFFILIATES, PRODUCERS, WRITERS, ACTORS, COMPOSERS, OR SOUND ENGINEERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOSS OF DATA, REVENUE, OR PROFITS) ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE OR PURCHASED AUDIO PRODUCTS.

DIAMOND BOX MEDIA’S AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR YOUR PURCHASE OF ANY AUDIO CONTENT SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU FOR THE SPECIFIC DIGITAL PRODUCT GIVING RISE TO THE CLAIM.

11. Indemnification

Upon request by us, you agree to defend, indemnify, and hold harmless Diamond Box Media and its Affiliates, cast, crew, officers, and contractors from and against all liabilities, claims, damages, and legal expenses (including reasonable attorney’s fees) that arise from your breach of these Terms of Use, misuse of purchased audio media, or unauthorized redistribution of our copyrighted content.

12. Security and Account Integrity

If you register an account on the Site, you are solely responsible for maintaining the confidentiality of your password and account details, as well as restricting access to your personal devices. You accept full responsibility for all acts and omissions that occur under your account. You agree to notify us immediately of any unauthorized account access. Account sharing or distributing login credentials to enable unauthorized audio downloads is strictly prohibited.

13. Termination of Use

You agree that we may, in our sole discretion, terminate or suspend your account, revoke access to digital downloads or streaming audio libraries, or block access to the Site with or without prior notice if you breach these Terms of Use, engage in unauthorized file sharing, or commit fraudulent activity.

14. Governing Law and Jurisdiction

This Site is controlled by Diamond Box Media from within the United Kingdom. These Terms of Use, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales with respect to any legal proceedings, dispute, or claim arising out of or in connection with this Site or the purchase of products and services through Diamond Box Media.

15. Notices & Communication

All notices to us must be sent in writing to Customer Support at [email protected]. We may broadcast notices or service messages through the Site or via email to inform you of changes to the Site or these Terms, which shall constitute effective notice at the time of sending.

16. Miscellaneous

• Entire Agreement: These Terms of Use constitute the entire agreement between you and Diamond Box Media regarding your use of the Site and purchase of audio dramas, superseding all prior agreements or communications.
• Severability: If any part of these Terms of Use is held invalid or unenforceable, that portion shall be construed consistent with applicable law, and the remaining portions shall remain in full force and effect.
• No Waiver: Any failure by us to enforce or exercise any provision of these Terms shall not constitute a waiver of that right or provision.
• Force Majeure: Diamond Box Media shall be excused from liability for non-delivery or delay in delivering services or digital products arising from events beyond our reasonable control, including internet carrier failures, server outages, adverse weather, or acts of government.

17. Contact Information

If you have any questions regarding these Terms of Use or wish to report a violation, please contact us at: